In this post I’m going to walk you through installing OTRS 4 on CentOS 7. The procedure will be very similar for Red Hat Enterprise Linux (RHEL) version 7 as this is binary compatible.
Please note that there are some differences between CentOS 6 and CentOS 7: it now ships with systemd and with firewalld so the instructions to install OTRS are pretty different.
Setting up your production server or migrating from one is something you don’t want to do every day. This means you better take a distribution that will receive security upgrades for a long time. This is why I would recommend CentOS version 7 over version 6 at this point in time. Read More